Privacy Policy

1) Scope & Roles

This Policy covers consumers and visitors of Jolo's websites, apps, and communications. It does not cover third‑party merchants, couriers, or services that have their own privacy practices.

2) Information We Collect

Account & Identity: name, email, password, phone, date of birth (optional for age checks).
Addresses & Delivery Notes: delivery, billing, and pickup addresses; gate codes and instructions.
Order & Subscription Data: items, preferences, swaps, frequency, delivery windows, receipts, support history.
Payment Data: tokenized payment method details via processors (we do not store full card numbers).
Device/Network Data: IP address, device identifiers, app/browser version, language, crash logs.
Location Data: coarse location (IP‑based) and precise location if you grant app/GPS permissions.
Usage & Analytics: page views, clicks, session data, referral URLs, and marketing attribution.
Photos & Media (optional): delivery proof images; user‑submitted photos/reviews.
Communications: emails, SMS (including opt‑ins/opt‑outs), and support messages.
Inferences: preferences inferred from order history (e.g., high‑protein choices).
Sensitive Data (limited): dietary or allergen preferences you choose to share; geolocation when enabled; government ID if required for fraud prevention or payouts (for non‑consumer roles).

3) Sources of Information

You (when creating an account, placing orders, contacting support).
Automatic collection via cookies, SDKs, and similar technologies.
Partners that help fulfill orders (restaurants, kitchens, couriers/3PL) and service providers (payments, analytics, messaging).
Marketing partners and referrals where permitted by law.

4) How We Use Information

Provide, personalize, and improve the Services (menu curation, substitutions, allergen guardrails).
Process transactions and subscriptions; provide receipts and support.
Arrange delivery/pickup; provide tracking and proof of delivery.
Prevent fraud, abuse, and prohibited activity; maintain platform safety.
Communicate about orders, deliveries, account changes, and marketing (with consent where required).
Conduct analytics, research, and product development.
Comply with legal obligations and enforce terms.

5) Cookies & Similar Technologies

We use cookies, local storage, pixels, and SDKs for authentication, preferences, analytics, and advertising. You can manage cookie settings via your browser or our cookie banner where offered. Blocking some cookies may impact functionality.

6) Sharing & Disclosures

We share the categories above with:

Fulfillment Partners: restaurants and kitchens preparing your order; couriers/3PL delivering it.
Service Providers: payment processors, cloud hosting, customer support, communications, analytics, security, and advertising measurement vendors.
Business Partners: promotions, loyalty programs, or employer benefit administrators if you link accounts.
Legal & Safety: to comply with law, respond to legal requests, or protect rights, safety, and property.
Corporate Transactions: in a merger, acquisition, financing, or sale of assets.

reCAPTCHA: Our site is protected by reCAPTCHA; the Google Privacy Policy and Terms apply. By using the site, you acknowledge that reCAPTCHA may analyze interaction patterns to fight bots.

7) "Sale," "Share," and Targeted Advertising (US State Privacy Laws)

We do not sell personal information for money. We may "share" identifiers and usage data with advertising and analytics partners for cross‑context behavioral advertising where allowed. You can opt out via "Do not sell or share my personal information" links or device settings, where available.

We honor Global Privacy Control (GPC) signals in applicable regions.

8) Your Choices & Rights

Marketing: unsubscribe via links in emails or reply STOP to texts.
Location: disable location permissions in device settings.
Cookie Controls: use our cookie banner (if available) and browser settings.
Access/Deletion/Correction: request via privacy@eatjolo.com. We will verify your identity and respond as required by law.
Opt Out of Sale/Sharing: use the footer link or email us.
Authorized Agents (CA): we honor agent requests when properly verified.

9) Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations (e.g., taxes), resolve disputes, and enforce agreements. Retention periods vary by category and use.

10) Children's Privacy

The Services are for users 13+. We do not knowingly collect personal information from children under 13 (or under 16 in certain regions) without appropriate consent. If you believe a child provided data, contact privacy@eatjolo.com.

11) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure; please use unique passwords and enable available security features.

12) International Data Transfers

We may process and store information in the United States and other countries. Where required, we use appropriate safeguards for transfers.

13) State‑Specific Notices (US)

California (CCPA/CPRA):

Categories Collected: identifiers, customer records, commercial information, internet activity, geolocation, inferences, and (when provided) limited sensitive data.
Purposes: see Section 4.
Sources/Recipients: see Sections 3 and 6.
Sale/Sharing: see Section 7 and opt‑out rights.
Right to Know/Delete/Correct/Limit Use of Sensitive Data: request via privacy@eatjolo.com. We will not discriminate for exercising rights.

Colorado/Connecticut/Virginia/Utah: you may have rights to access, correct, delete, and opt out of targeted advertising and certain profiling. Submit requests via privacy@eatjolo.com.

14) GDPR/UK GDPR (If Applicable)

Controller: Jolo Technologies Inc.
Legal Bases: contract performance, legitimate interests (e.g., fraud prevention, service improvement), consent (marketing/location when required), legal obligations.
Data Subject Rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact privacy@eatjolo.com.

15) Changes to This Policy

We may update this Policy. Material changes will be posted with a new effective date. Continued use signifies acceptance.

16) Contact Us

privacy@eatjolo.com

Jolo Technologies Inc.
Address: 6677 Santa Monica Blvd #5702, Los Angeles, CA 90038

SMS Terms (Supplement)

By opting in to SMS, you agree to receive transactional texts (order updates, delivery notifications). Marketing texts require separate opt‑in. Message and data rates may apply. You can opt out at any time by replying STOP; for help, reply HELP. Carriers are not liable for delayed or undelivered messages.

California Notice at Collection (Summary)

We collect the categories of personal information listed in Section 13 for the purposes described in Section 4. We retain data as described in Section 9. We do not sell personal information for money, but we may share certain identifiers and internet activity with advertising partners for cross‑context behavioral advertising; you can opt out via the "Do not sell or share" link in our footer or by contacting privacy@eatjolo.com.

Meal Kit Addendum

Purpose: These additions apply when your order includes meal kits (raw or minimally processed ingredients + recipe cards) rather than fully prepared meals. If there is a conflict between this Addendum and the Terms above, this Addendum controls for meal‑kit orders.

A1) Weekly Menu, Selections & Defaults

Weekly Menu Window. We publish menus multiple weeks in advance. You can pick recipes and add‑ons (proteins, sides, breakfasts, snacks) until the published cutoff for your next scheduled delivery.
Cutoff & Lock. All changes (select, swap, skip, address/date edits, pauses/cancellations) must be made by the cutoff shown in your account. After cutoff, the order locks for that week.
Default Picks. If you don't select recipes by cutoff, we will auto‑select a chef's assortment based on your stated preferences (e.g., veggie, calorie‑smart, spicy level) and past orders.
Skips. You may skip any available future week from your account before the cutoff. Skipping does not cancel your subscription.

A2) Ingredients, Allergens & Nutrition

Allergen Disclosure. Recipe cards and product pages list ingredient statements and top allergens.
Cross‑Contact Warning. Meal‑kit facilities handle common allergens; cross‑contact can occur. If you have severe allergies, you must use the Services with caution.
Nutrition Info. Calories/macros on recipe cards are estimates and can vary with yields and substitutions.

A3) Food Safety & Cooking

Your Responsibilities. Meal kits may include raw proteins and perishable produce. You are responsible for immediate refrigeration on delivery, safe storage (≤ 40°F / 4°C), proper washing, and cooking to safe internal temperatures. Follow the recipe card instructions and any USDA/FSIS guidance.
Use‑By Windows. Cook seafood and poultry first; follow recipe card guidance for sequencing and use‑by timing. When in doubt, freeze items promptly.
Appliance Variability. Times/temperatures on cards are guidelines only; ovens, stovetops, and small appliances vary.

A4) Packaging, Dry Ice & Recycling

Insulation & Coolants. Boxes may include gel packs or dry ice. Do not handle dry ice with bare hands; allow it to evaporate in a well‑ventilated area away from children and pets.
Recycling. Check local rules for cardboard, liners, plastics, and gel‑pack disposal.

A5) Delivery & Risk of Loss (Meal Kits)

Carrier Delivery. We may ship via third‑party carriers. Delivery estimates are not guarantees.
Drop‑Off & Title. Title and risk of loss pass when the box is delivered to your address or left at the designated location. You authorize unattended delivery where permitted.
Missed Deliveries. If a carrier marks a package delivered but you cannot locate it, contact Support within 24 hours for assistance.

A6) Substitutions & Out‑of‑Stocks

We may substitute comparable ingredients (e.g., herb variety, produce size) to ensure freshness and delivery continuity. Substitutions will maintain dietary category where feasible.

A7) Quality Guarantee (Meal Kits)

If an ingredient arrives damaged or unsafe, contact Support within 5 days of delivery with photos and lot details. Remedies may include a credit, partial refund, or replacement in our discretion. Due to perishability, returns are not accepted.

A8) Gifts, Vouchers & Trials

Gift cards and promotional vouchers have stated terms and expirations. Trials convert to paid plans unless you cancel by the cutoff.

A9) No Resale; Household Use Only

Meal kits are for personal/household use and may not be resold without our written consent.

Privacy Addendum for Meal Kits

P1) Categories Specific to Meal Kits

We additionally collect: recipe selections, taste preferences (e.g., spice level), household size, cooking skill indicators, pantry add‑ons, and feedback/ratings on recipes.

P2) Use of Data (Enhancements)

We use the above to: personalize weekly menus; default‑pick when you don't select by cutoff; forecast ingredient demand; and improve recipes and packaging.

P3) Sharing (Enhancements)

We share delivery names, addresses, phone numbers, and delivery notes with third‑party carriers and logistics partners to ship and track your box. We may share anonymized or aggregated recipe‑rating data to improve menus.

P4) Your Choices

You can update preferences and manage skips/cancellations in your account up to the published cutoff. You may opt out of recipe‑marketing emails/SMS at any time; transactional alerts will continue for active orders.